Privacy Policy

1. Who We Are

Phronex Solutions (“we”, “us”) operates the Phronex portal, Content Companion, and Job Portal. This Privacy Policy explains how we collect, use, and protect information about you when you use these services.

2. Information We Collect

• Account data: Your name, email address, and password (stored as a salted hash). If you sign in via Google or Microsoft, we receive your email and display name from those providers.
• Content Companion data: Chat conversations between end users and the AI widget, lead form submissions, and content you upload for ingestion (web pages, documents).
• Job Portal data: Your CV/resume, job preferences, portal credentials (encrypted at rest), job matches, and application history.
• Usage data: Log data including IP addresses, browser type, pages visited, and timestamps. This is used for security, abuse prevention, and service improvement.

3. How We Use Your Information

• To provide, operate, and improve the Services.
• To authenticate your identity and secure your account.
• To process subscription payments and manage billing.
• To send transactional emails (password resets, billing notices).
• To detect and prevent fraud, abuse, and security incidents.
• To comply with legal obligations.

We do not sell your personal data to third parties. We do not use your data to train AI models without your explicit consent.

4. Data Storage and Security

Your data is stored on servers located in the European Union (AWS Mumbai region, ap-south-1). We use industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews.

Job portal credentials (usernames and passwords for job sites) are encrypted using AES-256-GCM and are only decrypted in-memory during active scan operations.

5. Third-Party Services

We use the following third-party services which may process your data:

• Razorpay — payment processing. Card details are handled directly by Razorpay and are never stored on our servers.
• Google / Microsoft — OAuth authentication (only if you choose to sign in with these providers).
• Anthropic — AI language model used for resume tailoring (Job Portal) and chat responses (Content Companion). Your content may be sent to Anthropic’s API for processing.
• Cloudflare — CDN, DDoS protection, and security filtering for all traffic to Phronex services.

6. Data Retention

We retain your account data for as long as your account is active. If you request account deletion, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., billing records).

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. Cookies

We use strictly necessary session cookies to keep you signed in. We do not use tracking cookies or third-party advertising cookies. No cookie consent banner is shown because we set no optional cookies.

9. Children

The Services are not intended for users under 16 years of age. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. Continued use of the Services after changes are posted constitutes acceptance of the revised Policy.

11. Contact

For privacy-related questions or data requests, contact us at [email protected].